Small business tech stack

Is your small business getting the most from its existing tech stack?

A tech stack is the combination of tools and platforms that keeps your business running smoothly. Everything from your phone system and CRM to your internal communication platform and your cloud...
  • Jacob Stear
    Jacob Stear
4 MIN READ
Future proofing your tech stack

Why it's so important that your tech stack is future proof

When making key business decisions, how far into the future do you consider? It can be tempting to prioritise positive short-term impact over more long-term implications. This type of thinking can...
  • Jacob Stear
    Jacob Stear
4 MIN READ
How to boost customer satisfaction

Boosting customer satisfaction with just one phone call

A customer’s perception of your business is a fragile thing. Even the most innocuous of interactions, whether positive or negative, can significantly impact how someone feels about you.
  • Jacob Stear
    Jacob Stear
5 MIN READ
Time to upgrade your phone system

Is your phone system ready for 2023 or is it time to upgrade?

Often, it can feel as though your business day is five minutes long. With so many meetings, customer interactions and ad hoc tasks it can be tough to sit down and think about more long-term issues....
  • Jacob Stear
    Jacob Stear
5 MIN READ
go the extra mile for customers

How your business can go the extra mile for customers in 2023

Are you doing the absolute most for your customers to ensure they spend with you time and time again? It’s often easy to focus on new sales so we forget to give existing customers the love and...
  • Jacob Stear
    Jacob Stear
5 MIN READ
support for UK small businesses

What support is available to small businesses in the UK?

*Disclaimer: All the information in this blog is correct at the time of writing (November 2022). For the latest advice visit the government website.
  • Jacob Stear
    Jacob Stear
8 MIN READ
customers leaving your business

5 reasons your customers are shopping elsewhere

Do you know why your customers are choosing your competition over you? With today’s financial uncertainty, it’s important that you fight hard for the business of every single customer. To get a...
  • Jacob Stear
    Jacob Stear
6 MIN READ
how your small business can succeed in 2023

How your small business can hit the ground running in 2023

It’s never been more important to start the new year with a bang. The current economic climate is tough and is causing many of us to spend our money wisely. Having said that, by taking the right...
  • Jacob Stear
    Jacob Stear
4 MIN READ
How to sharpen your customer service skills

Sharpening your customer service skills to boost sales: a quick guide

HubSpot found that 93% of customers are likely to make repeat purchases with companies that offer excellent customer service. Now, that stat is perhaps not all that surprising but it’s one you...
  • Jacob Stear
    Jacob Stear
4 MIN READ
how to cut small business costs

How to reduce your small business costs in 2023

We’ve previously looked at quick and (relatively) simple ways for you to cut small business costs in the new year. Those ideas, including a software audit and being more time efficient, were small...
  • Jacob Stear
    Jacob Stear
4 MIN READ