go the extra mile for customers

How your business can go the extra mile for customers in 2023

Are you doing the absolute most for your customers to ensure they spend with you time and time again? It’s often easy to focus on new sales so we forget to give existing customers the love and...
  • Jacob Stear
    Jacob Stear
5 MIN READ
support for UK small businesses

What support is available to small businesses in the UK?

*Disclaimer: All the information in this blog is correct at the time of writing (November 2022). For the latest advice visit the government website.  
  • Jacob Stear
    Jacob Stear
8 MIN READ
customers leaving your business

5 reasons your customers are shopping elsewhere

Do you know why your customers are choosing your competition over you? With today’s financial uncertainty, it’s important that you fight hard for the business of every single customer. To get a...
  • Jacob Stear
    Jacob Stear
6 MIN READ
how your small business can succeed in 2023

How your small business can hit the ground running in 2023

It’s never been more important to start the new year with a bang. The current economic climate is tough and is causing many of us to spend our money wisely. Having said that, by taking the right...
  • Jacob Stear
    Jacob Stear
4 MIN READ
How to sharpen your customer service skills

Sharpening your customer service skills to boost sales: a quick guide

HubSpot found that 93% of customers are likely to make repeat purchases with companies that offer excellent customer service. Now, that stat is perhaps not all that surprising but it’s one you...
  • Jacob Stear
    Jacob Stear
4 MIN READ
how to cut small business costs

How to reduce your small business costs in 2023

We’ve previously looked at quick and (relatively) simple ways for you to cut small business costs in the new year. Those ideas, including a software audit and being more time efficient, were small...
  • Jacob Stear
    Jacob Stear
4 MIN READ
outstanding customer service

Why outstanding customer service is more important than ever

It might come as no surprise to learn that a whopping 61% of customers say they’d take their business to a rival brand after just one bad experience. One missed call or faulty product and you’d be...
  • Jacob Stear
    Jacob Stear
4 MIN READ
Manage working from home costs
Working From Home

How to manage the costs of working from home

59% of UK workers say they prefer a hybrid model of working to the traditional 9-5 in the office. With so many of us working from home at least one day a week, it’s important to keep an eye on how...
  • Jacob Stear
    Jacob Stear
4 MIN READ
Finding a phone system for a non-profit
Charity

Finding the perfect phone system for your non-profit

If you’re part of a charity or non-profit organisation, then you know how frustrating it can be when inadequate systems prevent you from focusing on what’s most important. No matter the area of...
  • Jacob Stear
    Jacob Stear
4 MIN READ
businesses that understand internal communication
Communication

5 businesses that understand the power of great internal communication in 2022

Gallup research found that 57% of employees would describe themselves as “not engaged” with the business they work for. A further 26% said they were “actively disengaged, or emotionally disconnected...
  • Jacob Stear
    Jacob Stear
4 MIN READ