outstanding customer service

Why outstanding customer service is more important than ever

It might come as no surprise to learn that a whopping 61% of customers say they’d take their business to a rival brand after just one bad experience. One missed call or faulty product and you’d be...
  • Jacob Stear
    Jacob Stear
4 MIN READ
Manage working from home costs
Working From Home

How to manage the costs of working from home

59% of UK workers say they prefer a hybrid model of working to the traditional 9-5 in the office. With so many of us working from home at least one day a week, it’s important to keep an eye on how...
  • Jacob Stear
    Jacob Stear
4 MIN READ
Finding a phone system for a non-profit
Charity

Finding the perfect phone system for your non-profit

If you’re part of a charity or non-profit organisation, then you know how frustrating it can be when inadequate systems prevent you from focusing on what’s most important. No matter the area of...
  • Jacob Stear
    Jacob Stear
4 MIN READ
businesses that understand internal communication
Communication

5 businesses that understand the power of great internal communication in 2022

Gallup research found that 57% of employees would describe themselves as “not engaged” with the business they work for. A further 26% said they were “actively disengaged, or emotionally disconnected...
  • Jacob Stear
    Jacob Stear
4 MIN READ
How you can future proof your business

How to future proof your business

Cast your mind back to 2019. No one could have possibly predicted what the next few years would have in store and how much businesses would have to adapt in order to survive. It’s impossible to know...
  • Jacob Stear
    Jacob Stear
5 MIN READ
Are legacy systems harmful
small business

Could legacy systems be holding your team back?

Innovation moves at a rapid pace. What was state-of-the-art last year might be borderline irrelevant by the next. No matter if you’re a small start-up or a global corporation, you should be...
  • Jacob Stear
    Jacob Stear
6 MIN READ
How to break down business silos
small business

How to break down silos in your business

Effective collaboration between different employees and their departments can boost productivity and help to drive growth for your business. This collaboration can be hindered when organisational...
  • Jacob Stear
    Jacob Stear
5 MIN READ
how phone calls can help with employee happiness
Company Culture

How simple phone calls and conversations can ease workplace stress

In 2020/21, work-related stress, depression or anxiety accounted for 50% of all work-related ill health. The pandemic exacerbated a growing issue of poor mental health for employees across all...
  • Jacob Stear
    Jacob Stear
4 MIN READ
2025 PSTN Switch Off
News

Don't delay! Get your business ready for the 2025 PSTN Switch Off

You may have started to see mentions of a 2025 PSTN Switch Off for businesses. But what is the Switch Off and what does your business need to do to prepare? In this blog, we’ll run through what’s...
  • Jacob Stear
    Jacob Stear
4 MIN READ
choosing a new enterprise phone system
Cloud communications

Is it time to choose a new enterprise phone system?

We understand how much of a pain it can be to update to new systems and processes. The larger your organisation, the more complicated it can be to move everyone from one tool to the next.
  • Jacob Stear
    Jacob Stear
6 MIN READ