VoIP vs landline for business phone systems is a hotly contested debate. Some businesses made the switch to VoIP years ago whilst others couldn’t dream of not using their reliable landlines. Just because VoIP is new, does it mean it’s better? We’ll compare the two systems and try to declare a winner.
What’s the Difference? (Hint: It isn’t as big a deal as some would have you believe)
A good place to start when it comes to VoIP and landline systems are some quick explanations.
VoIP (or IP telephony) stands for Voice over Internet Protocol. Some providers might try and confuse you with jargon but, basically, it’s just a phone service using the internet. Any business with a reasonable internet connection can use the internet for phone calls, rather than a traditional landline.
Landline systems are the traditional choice for many business phone setups, using analog systems that run using a telephone company’s copper wiring.
From here, we’ll be often be referring to VoIP as “internet based” or “internet phones” because that’s all it is.
Internet vs Landline - Which Comes Out on Top?
Some businesses made the switch to VoIP long ago whereas others swear by landline systems. Both systems have their advantages and flaws, so which is right for you?
Millions of people and businesses around the world have already switched to an internet based phone. It gives you access to a more modern system that’s always being updated and improved. Here are some of the other major advantages you’ll benefit from if you make the switch:
- Cheaper to setup and maintain.
- Feature-heavy with new enhancements added all the time.
- Easy to setup and configure which can be done through a computer or mobile app.
- You can use your desk phone, mobile or computer to send and receive calls.
- Useful services like call waiting, forwarding, blocking and recording.
- Flexible and portable, it can be used by staff on the move.
But there are some drawbacks to some VoIP providers that you should think about before making any changes.
- Relies on the quality of your internet connection. If you’re used to poor internet service, call quality is likely to also be poor.
- Power outages that disrupt the internet connection completely shut off some VoIP systems. Check that you can still run over 3G and 4G.
Landline telephone systems have stood the test of time and have been used by businesses for decades. But, then again, there weren’t any other options. Reliability is just one of the benefits of having a landline system.
- Reliable and effective with almost 100% uptime.
- Easy to use and maintain.
- Not affected by power outages.
- Stable calls that aren’t affected by internet connectivity.
- Excellent call quality.
- Operates on a purpose-built network.
But, as with some internet phones, there are disadvantages to a landline system that could hold your business back.
- More expensive in the short and long term.
- Long contracts.
- Obsolete technology that isn’t regularly updated.
- Plans for it to be phased out in some parts of the world (including the UK).
- Difficult to repair and find replacement parts for.
- Not offered by many providers.
- Inflexible and ties you to one location.
Do you stick with a traditional favourite or upgrade to something new? Some VoIP options have potential drawbacks which mean you might as well stay with a landline for the time being.
There’s a cutting-edge alternative. A new kind of business phone system that offers a reliable service, calls on the go and all the features you could ever need.
App Based Systems
Everything else in your life is controlled through apps, so why should your business’ telephone system be any different? Powerful desktop and mobile apps let you make calls on the move, allowing staff to work wherever they are.
Using sophisticated apps allows providers to implement a wide range of features that improve business efficiency and productivity. Smart notifications and a live activity feed keep the whole team connected and updated.
Switch between local, national and international phone numbers to conduct truly global business. Integrate with devices and software your business already uses and take advantage of all the tools you need in one place.
The latest app systems offer 24/7 customer support so that any issues are dealt with quickly and without fuss. They’re also available without setup fees and hardware costs so are a cost-effective solution.
Unlike with traditional options, there’s usually no unnecessary paperwork or contract to sign with app based systems. So if you don’t like the service, you can just leave.
It’s worth speaking to an expert before making any important decisions regarding your phone systems, especially as the industry is moving and changing so quickly.
Need Help Finding the Right Phone System?
Choosing a phone system for your business is an important decision as it needs to drive productivity and help your business to grow. We’ve made the process a simple one with our free comparison guide. It’s packed with useful information that can help you to decide between VoIP, landlines and app based systems.