Should you record your business phone calls
Communication

Recording business phone calls: is it worth it?

It’s completely legal to record business phone calls in the UK and it’s something that more and more organisations are starting to do. Long calls, short calls, good calls, bad calls – no matter how...
  • Jacob Stear
    Jacob Stear
5 MIN READ
Finding the best phone system
Choosing a small business phone system

How to find the best phone system for your small business

We’ve previously looked at what type of phone system is right for your small business and why VoIP is the perfect choice if you’re after something that’s simple yet powerful. Next, we’ll outline what...
  • Jacob Stear
    Jacob Stear
6 MIN READ
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Tips and techniques for sales over the phone

Over-the-phone sales can sometimes be a frustrating process, most salespeople regularly experience; difficult clients, uncomfortable calls and not knowing when to reach out again.
  • CircleLoop
    CircleLoop
5 MIN READ
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Improve business performance and customer experience with a CRM system

Customer relationship management (CRM) software lets companies of any size manage interactions with current and potential customers. By successfully utilising a CRM, your business can boost...
  • CircleLoop
    CircleLoop
5 MIN READ
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How to deal with difficult customers over the phone

We've all had to deal with difficult customers at some point. By the end of the call, you can either still have an angry customer who won't return in the future. Or, you can listen, hear what they...
  • CircleLoop
    CircleLoop
4 MIN READ
small business

Protecting your business as you grow: managing your risks

This post is a guest publication created by Sparqa Legal. Every business is unique. They have different strategies and goals and face their own unique challenges. Yet whilst there is no one size fits...
  • Guest
    Guest
5 MIN READ
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How to take meeting minutes effectively

Many adjustments have been made in workflow and company dynamics with the current state of remote work and virtual meetings. The need for effective and efficient processes has become compulsory,...
  • CircleLoop
    CircleLoop
5 MIN READ
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How to improve online work culture with virtual team building activities

In these new and trying times, small businesses have had to find new and innovative ways of maintaining the workplace. This situation brought on by the Covid-19 pandemic has made remote work and...
  • CircleLoop
    CircleLoop
10 MIN READ
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Virtual Meetings: All you need to know

The COVID-19 pandemic has changed many things globally, and one of the most notable changes has been our move to virtual meeting platforms. Admittedly, video conferencing tools have been around for...
  • CircleLoop
    CircleLoop
7 MIN READ
Essential tools for setting up and growing your business background image

Essential tools for setting up and growing your business

When embarking on a business venture, it is crucial to outline the necessary steps and procedures to be followed. These steps are there to help the business owner keep track of the business' progress...
  • CircleLoop
    CircleLoop
8 MIN READ